Refund and Returns Policy
Easy Returns & Refunds
We want you to shop with confidence. If your order isn't right, we're here to help make the return process as simple and transparent as possible.
Easy Returns
Eligible products can be returned if they meet our return conditions.
Quick Replacement
Where available, eligible items may be replaced instead of refunded.
Refund Support
Approved refunds are processed using your original payment method whenever possible.
How Returns Work
Submit Request
Contact our Customer Support with your order number.
Inspection
We'll review your request and may ask for photos of the item.
Approval
If your request meets our policy, we'll approve the return.
Refund / Replacement
Receive your replacement or refund once the return is completed.
Eligible for Return
✔ Return Accepted
- Wrong item delivered
- Manufacturing defect
- Missing parts or accessories
- Different from product description
- Item remains in its original condition where applicable
✖ Not Eligible
- Used or damaged by customer
- Opened hygiene or personal care items
- Products marked "Non-Returnable"
- Missing essential packaging where required
- Damage caused by misuse or negligence
- Items returned outside the approved return period
Refund Process
Request Received
We acknowledge your return request and begin our review.
Verification
Our team confirms the item meets our return policy.
Processing
Approved refunds or replacements are initiated promptly.
Completed
You'll receive confirmation once your refund or replacement has been finalized.