Return & refund policy

A return may be accepted where:

• You received a wrong product or a product different from what you ordered.
• The product has a manufacturing defect that was present before use.
• The product was damaged during delivery.
• The product does not function according to the specifications stated on our website or agreed at the point of purchase.
• There is a missing item or quantity discrepancy in your order.

All return claims must be reported within 48 hours of receiving your order.

Claims made after this period may not be accepted except where the issue is covered by a specific product warranty or applicable consumer law.

Because Zeeab Varieties primarily serves wholesalers, resellers and bulk buyers, we do not accept returns simply because:

• You changed your mind.
• You ordered the wrong quantity.
• You later decided that you no longer need the product.
• The product is not selling as quickly as you expected.
• You found the same product cheaper elsewhere.
• You no longer want to sell the product.
• You ordered a product without properly reviewing its description, size, colour, specification or other stated details.

Unsold stock is not considered a product defect.

Customers are therefore encouraged to carefully review product information and purchase quantities appropriate for their business before placing an order.

For a return to be considered, the product must generally:

• Be unused or in the condition in which it was received.
• Be returned with its original packaging where applicable.
• Include all accessories, parts, manuals and promotional items supplied with the order.
• Not have been altered, repaired, damaged or misused by the customer.
• Be available for inspection by Zeeab Varieties.

For products where testing is necessary to establish whether a defect exists, Zeeab Varieties may inspect and test the product before approving a replacement or refund.

If your order arrives visibly damaged, please notify us immediately, preferably before the delivery agent leaves.

Take clear pictures and/or videos showing:

1. The outer packaging.
2. The damaged packaging, if applicable.
3. The product damage.
4. The product label or identifying information.
5. Your order number.

Failure to document and report delivery damage promptly may make it difficult for us to establish whether the damage occurred before or during transportation.

If you receive an item different from what you ordered, or an item is missing from your order, contact us within 48 hours of delivery.

Please provide your:

• Order number
• Name
• Description of the issue
• Clear pictures/videos where applicable

Our team will verify the claim against your order and dispatch records before approving a resolution.

1. Contact Zeeab Varieties through our official customer service channel.
2. Provide your order number and explain the reason for the return.
3. Send clear pictures or videos showing the issue where applicable.
4. Wait for return authorization before sending any product back.

Do not send products back without receiving return instructions from Zeeab Varieties. Unauthorised returns may not be accepted.

Where the return is caused by an error on the part of Zeeab Varieties, such as:

• Wrong product supplied
• Confirmed manufacturing defect
• Confirmed missing item
• Confirmed damage caused before the product reached the customer

Zeeab Varieties will determine the appropriate return logistics arrangement.

Where the issue is caused by the customer's actions, including ordering the wrong product or quantity, the customer may be responsible for applicable return delivery costs.

Once we receive a returned product, it will be inspected. Depending on the circumstances, the resolution may be:

• Replacement with the correct product.
• Replacement with an equivalent product where applicable.
• Repair where a valid warranty applies.
• Store credit.
• Refund of the eligible product amount.

The final resolution will depend on the nature of the issue, product availability and the outcome of our inspection.

Where a refund is approved, Zeeab Varieties will process the refund using an appropriate payment method.

Delivery, logistics, freight or other charges already incurred may not be refundable where they relate to services already provided.

Refund processing time may vary depending on the payment method and banking institution.

Some products, particularly electronics, appliances and other technical products, may have specific warranty periods or conditions.

Where a product has a stated warranty, the warranty terms applicable to that product will take precedence over the general return provisions for issues covered by the warranty.

Warranty does not cover damage caused by:

• Improper installation.
• Incorrect voltage or power supply.
• Physical damage.
• Water or liquid damage where the product is not water-resistant.
• Misuse or negligence.
• Unauthorized repairs or modifications.
• Normal wear and tear.
• Failure to follow the manufacturer's instructions.

Products sold under special clearance, promotional or special-order terms may have different return conditions.

Where special return conditions apply, they will be clearly communicated before or at the time of purchase.

Wholesale and bulk orders require customers to confirm their quantities and product requirements before payment.

Once an order has been processed, packed or dispatched, cancellation or modification may not be possible.

Customers purchasing for resale are responsible for determining their expected demand, target market and preferred quantity before purchasing.

Zeeab Varieties does not guarantee that a customer will sell a product within a particular period or at a particular profit margin.

We want every customer to receive exactly what they ordered and to receive products that meet the specifications communicated on our website.

If we make an error, receive a valid complaint or a product has a genuine defect covered by this policy, we will work with you to provide an appropriate resolution.

For this reason, please inspect your order as soon as you receive it and report any issue within 48 hours.